Effective Date: April 2026
Orange Wellness Clinic (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in a lawful and responsible manner in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
1. Information We Collect
We may collect the following personal information:
- Full name and surname
- Contact details (phone number, email address, physical address)
- Medical history and wellness-related information (only where necessary for treatment)
- Appointment and booking information
- Payment and billing details
- Any communication you share with us (including emails, WhatsApp messages, or forms)
2. How We Collect Information
We collect personal information when you:
- Book an appointment (online, phone, or in person)
- Complete intake or consultation forms
- Contact us via email, phone, or messaging platforms
- Use our website or online booking systems
- Make payments for services
3. How We Use Your Information
Your information is used to:
- Provide safe and effective wellness treatments and services
- Manage bookings and appointments
- Process payments and invoices
- Communicate important updates regarding your treatment or appointments
- Improve our services and client experience
- Comply with legal and regulatory requirements
4. Confidentiality and Medical Information
All personal health and treatment information is treated as strictly confidential. It will only be accessed by authorised staff and will not be shared without your consent, unless required by law.
5. Sharing of Information
We do not sell your personal information.
We may share your information only with:
- Payment service providers for transaction processing
- IT or system providers who assist in managing our booking or communication systems
- Regulatory authorities if legally required
All third parties are required to comply with POPIA and maintain confidentiality.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Alteration or disclosure
However, no electronic system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of your information (where legally permissible)
- Object to the processing of your data
- Withdraw consent at any time (where applicable)
To exercise these rights, please contact us using the details below.
8. Retention of Information
We retain personal information only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
After this period, information is securely destroyed or anonymised.
9. Cookies and Website Tracking (if applicable)
If you use our website, we may use cookies to:
- Improve user experience
- Analyse website traffic
- Enhance functionality
You may disable cookies in your browser settings if preferred.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Orange Wellness Clinic
Email: info@theorangesa.co.za
Phone: 063 713 9498
Address: Salz Medical & Business Hub, Hartbeesport